Total Property Assist is designed to give you essential assistance in the event of damage to residential or commercial property resulting from

• Fire
• Flood
• Water damage
• Storm
• Impact

If the worst happens, Total Property Assist helps you to achieve a fair settlement from your insurer and ensure your property returns back to normal as quickly as possible.

Our efficient and professional service is free of charge because we invoice your insurer directly, not you, for all property reinstatement and repairs.

Total Property Assist will also save you time and hassle and ensure your home is repaired to the highest possible standard.

We understand how distressing it can be when your property is damaged and we help take the stress out of those situations.

Worrying about what's involved in a property damage claim, and worrying about costs can be an added burden when you're dealing with property damage. So while you focus on getting back to normal, our dedicated Loss Assessor will prepare a detailed schedule of works and present a professional claim to your insurers, maximising your chances of a successful outcome. We will deal with your insurer, and any matters relating to your claim, while keeping you fully informed every step of the way.

We specialise in handling property insurance claims for residential homes and all types of commercial premises including buy-to-let properties, warehouses, shops and offices.

Your business is your livelihood. If your premises are damaged, keeping things on track can be demanding enough without the added distraction of managing tradespeople and dealing with your insurance company.

We understand that your business needs to remain operational. We focus on minimising disruption to your business so that you can focus on running it.

We are committed to attending commercial properties swiftly and one of our dedicated claims Loss Assessors will liaise with your insurance provider, their loss adjuster and all the tradespeople required.

You can rely on an efficient turnaround and high quality repairs, from quote to completion, saving you time and enabling you to concentrate on your core business. We can even negotiate loss of rent and business interruption claims on your behalf to minimise the financial impact of any incident involving property damage.

1) Call our helpline on 0800 179 9003 and our experienced claims handlers will book you an appointment with a dedicated local Loss Assessor to handle your claim with care.

2) Our Loss Assessor will arrange an appointment to assess the property damage.

3) A detailed schedule of works and a damage report will be prepared for your insurers and the Loss Assessor will meet with the loss adjuster to negotiate and agree repairs or reinstatement.

4) All repairs are carried out by vetted contractors, overseen by our experienced Loss Assessors.

5) We invoice your insurer directly when all repair works have been completed and you are satisfied with the work that has been done, leaving you with only the insurance excess to pay.

If you'd like to use your own builder, your insurer's builder or if you want a cash settlement instead of us repairing the damage, we can negotiate any of these options for you. You are still able to appoint our Loss Assessors to help you. In these cases you may be charged a small percentage of the claim value, but you can always expect that to be offset by the increase in settlement we achieve for you.

Please note any excess stated in your insurance policy that your insurer requires you to pay will still apply. We are paid directly by your insurance company for our professional claim management service, not by you.

There is no reason why your insurance company or Loss Adjuster should discourage you from appointing your own Loss Assessor. If your Loss Adjuster is trying to dissuade you from using our services, you should question why they are against the idea of you being equally represented. After all, a Loss Assessor can only help a policyholder claim for what is legally within their insurance contract.

When you appoint us, you will be expertly guided by our team at head office and assigned a dedicated Loss Assessor to handle your claim.

When you instruct us to work on your behalf, you can be sure that your property is fully reinstated to the highest possible standards and within the shortest possible timeframe. All our skilled tradespeople are thoroughly vetted by our professional team so you can trust them to do a great job.

We offer a personalised service so your dedicated Loss Assessor will invest time in understanding the problems you face, and will present your claim to your insurer in the best way to help ensure success.

Our experience means that we know how to see a claim through from start to finish, keeping you updated throughout the entire process. More importantly, we listen to your needs and respond efficiently and without any cost to you for our service*.

* Please note any excess stated in your insurance policy that your insurer requires you to pay will still apply. We are paid directly by your insurance company for our professional claim management service, not by you.

Where You have been granted a period of Total Property Assist membership free of charge, this shall be the only period that is free of charge. Subsequent renewal or other extension of Your Total Property Assist membership shall be charged for.

You can cancel your Total Property Assist Membership at any time. You can do so directly on the TPA Membership Removal page of our website ('Direct Cancellation'), or you can notify us of your wish to cancel by telephone, email, or via the contact page on our website ('Cancellation Notice').

If you cancel your Total Property Assist Membership within 14 days of joining or renewing your Membership where you have paid to join or renew, we shall refund your money in full and without charge within no more than 7 calendar days from the date we receive your Cancellation Notice or from the date of your Direct Cancellation. This does not affect your statutory rights.

Total Property Assist Terms and Conditions 01/03/19